Important Security Information Regarding a Malware Scam
On November 3, 2010 we shared an important caution about how computer users can protect themselves from becoming a victim of a malware scam. This, and other important notices, can be also found anytime at our Security Center, located on our website.
Overall, online computer use is a safe activity; however it is important for all computer users to know about potential security threats so they can the necessary steps to protect their personal information. Fraudulent cybercrime is on the rise, and the vast majority of these attempts take place through the placement of a virus or “malware” on the user’s computer. One such instance recently came to our attention; in this case the customer was redirected, during the online banking login process, to a screen asking for credit card information as a means to validate the customer’s identity before gaining access to online banking. Upon researching this incident it was discovered that the fraudulent screen and request for card information is being generated by malware installed on the user’s computer and NOT from the Online Banking site.
The bank does not, and never will, ask you to enter this type of sensitive data (credit card information) in order to log on Online Banking.
This malware was likely installed from an opened e-mail attachment or a compromised website viewed on the infected computer. Receipt of this message or recent access to Online Banking does not mean your computer has been infected with this virus; we are simply informing you of the possible threat as a precautionary measure. If you’re using reputable, up-to-date software, you’re likely protected; however, it’s always a good idea to educate yourself on this important topic.
If you have any questions regarding this information please don’t hesitate to contact a member of our eBanking Support team at 1-866-766-1338 (because this is a security topic, we do not recommend communicating by email).